FAQ


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General Inquiries

Can Follow My Challenge provide GPS tracking and mapping for my event?

Yes!  Whether you are an event director, an individual attempting a individual time trial (ITT), or just someone who likes an adventure, we have you covered.  We have a fleet of SPOT Gen4 GPS trackers which integrated with mapping software loaded with features to provide a premium experiences for our clients.

I have my own tracker (a SPOT or Garmin InReach), can I use these with Follow My Challenge's mapping software?

Yes!  If you are participating in an event or challenge and already have your own GPS tracker, we can integrate it with our mapping software.  We will provide you with easy to follow instructions on the information we need to get you set up.

Can my family and friends watch my progress in real time?

Yes!  A unique URL is assigned for each event or challenge with Follow My Challenge USA.  Anyone with the link can see your progress and watch the event unfold in real time or replay!

Mapping Software

Can I embed a tracking map into my website?

Yes! Our maps can be embedded into your website.
We provide the iframe HTML code and assist where needed.

Hardware

What model of GPS trackers do you rent?

We have a fleet of Queclink GL300W, Queclink GL300MG and SPOT Gen3 tracking devices.

Follow My Challenge USA maintains a fleet of SPOT Gen4 trackers. 

What are the specs of the Queclink GL300W ?

The GL300W is one of the most used GPRS trackers. The device uses the 2G/3G network to transmit location data. In Europe, these devices are more reliable and faster in transmission than SPOT. 

All of our trackers are equipped with M2M simcards, allowing the device to connect to any available network. 

The dimensions are 39.9mm(L) × 26.7mm(W) × 77.9mm(H).
Battery size: 2600 mah.

The battery life on 1 min interval is up to 48 hours non-stop. 
The battery life on 5 min interval is up to 5-7 days non-stop.

Battery life is determined by many factors, including weather, reception, network quality and placement off the participant.

Datasheet

What are the specs of the Queclink GL300MG ?

The specs of the Queclink GL300MG are more or less the same to the GL300W. 
The biggest difference is the usage of 4G LTE and special internet-of-things network technologies like LTE Cat M1 / NB1. These modern, low bandwidth networks are less energy consuming. 

Datasheet

Shipping

How does shipping work?

All tracker rentals are shipped to event directors (for mass start/grand depart events), or individuals for ITTs or challenges.

Participants are responsible to return their tracker rentals within 48 hours of completion of their event. 

Shipping fees are not included.

Follow My Challenge uses UPS carbon neutral as a preferred shipping partner.

Are the rental SPOTs shipped with batteries?

Our SPOT trackers are not shipped with batteries.  SPOTs require four AAA Energizer Ultimate Lithium 8x (L92) batteries.